Deliveries and Freight

Deliveries and Freight

We are facing a critical situation due to severe flooding affecting several regions of the state of Rio Grande do Sul, including the area where our factory in Novo Hamburgo is located.

Due to these extreme weather conditions, we may experience delays in ordering and producing our products.

How much costs the shipping?

Shipping costs vary depending on the product, weight and location of the delivery address. At checkout, before completing the purchase, the shipping cost is visible.

What is the deadline?

Delivery time varies depending on the location of the destination and the type of shipping chosen at the time of purchase. This period starts from the business day following payment confirmation (PIX, bank clearing or purchase authorization by the credit card administrator).

What types of shipping are available?

SEDEX: Higher price and faster delivery time to other locations outside of São Paulo, capital and region. Check at checkout.

PAC: Shipping costs are cheaper, but delivery of your order takes longer. Check the deadline at checkout.

Why is the delivery of my order delayed?
Some products are exceptions and do not have express delivery, and it is not possible to choose this option when completing the order. Please inquire at checkout.

Strike at the Post Office or means of transport without prior notice. In the event of a postal strike, delivery times may be affected. You can contact our SAC: or (51) 999921101.

Unsuccessful delivery attempts due to customer absence, incomplete/wrong registration address or change of address.

Made-to-order orders take 15 to 20 days to produce and are subject to delays. Several identified by our Quality Sector may also change delivery times. Any changes are always informed through our SAC.